{"id":20559,"date":"2023-03-24T13:10:11","date_gmt":"2023-03-24T12:10:11","guid":{"rendered":"https:\/\/www.stepv.upv.es\/?p=20559"},"modified":"2023-03-24T13:10:11","modified_gmt":"2023-03-24T12:10:11","slug":"que-fer-quan-ladministracio-et-respon-de-paraula-a-la-teua-sollicitud-per-escrit","status":"publish","type":"post","link":"https:\/\/www.stepv.upv.es\/va\/que-fer-quan-ladministracio-et-respon-de-paraula-a-la-teua-sollicitud-per-escrit\/","title":{"rendered":"Qu\u00e8 fer quan l\u2019administraci\u00f3 et respon de paraula a la teua sol\u00b7licitud per escrit"},"content":{"rendered":"<p>Si alguna vegada has plantejat una sol\u00b7licitud o una consulta per escrit, incl\u00fas per registre, i el que has obtingut \u00e9s una telefonada en la qual alguna persona et responia de paraula i t\u2019has sentit desemparat, saps de qu\u00e8 parlem.<\/p>\n<p>Aquesta pr\u00e0ctica no \u00e9s general per\u00f2 s\u00ed cada vegada m\u00e9s com\u00fa.<\/p>\n<p>Una\u00a0<b>consulta t\u00e8cnica<\/b>\u00a0plantejada per escrit ha de rebre una resposta per escrit, en la qual la persona responsable deixe\u00a0<b>const\u00e0ncia del criteri t\u00e8cnic aplicable<\/b>.<\/p>\n<p><b>Una sol\u00b7licitud<\/b>\u00a0de qualsevol tipus h<b>a de rebre una resoluci\u00f3<\/b>\u00a0que continga tots els elements que marca la llei,\u00a0<b>en la llengua<\/b>\u00a0en la qual la persona interessada haja\u00a0<b>triat<\/b>, i que\u00a0<b>garantisca els drets<\/b>\u00a0de la persona interessada.<\/p>\n<p>En el cas que es produ\u00efsca aquesta situaci\u00f3, el que\u00a0<b>recomanem<\/b>\u00a0\u00e9s\u00a0<b>enviar un correu electr\u00f2nic a la persona que vos ha at\u00e9s o a la responsable del servei indicant:<\/b><\/p>\n<ul>\n<li>\u00a0Que s\u2019acaba de produir una conversa telef\u00f2nica<\/li>\n<li>\u00a0El contingut de la informaci\u00f3 que heu ent\u00e9s se vos transmetia<\/li>\n<li>\u00a0La sol\u00b7licitud de que vos corregisquen si ho heu ent\u00e9s malament.<\/li>\n<li>\u00a0En cas que es tracte de la denegaci\u00f3 d\u2019una sol\u00b7licitud, reclameu la resoluci\u00f3 per escrit emesa per l\u2019\u00f2rgan competent.<\/li>\n<\/ul>\n<p>No \u00e9s la forma m\u00e9s ortodoxa, per\u00f2\u00a0<b>al menys deixareu const\u00e0ncia de que les indicacions que heu seguit ixen d\u2019eixe servei.<\/b><\/p>\n<p><b>La reducci\u00f3 de la c\u00e0rrega burocr\u00e0tica no pot convertir-se en indefensi\u00f3 per als usuaris dels serveis.<\/b><\/p>","protected":false},"excerpt":{"rendered":"<p>Si alguna vegada has plantejat una sol\u00b7licitud o una consulta per escrit, incl\u00fas per registre, i el que has obtingut \u00e9s una telefonada en la qual alguna persona et responia de paraula i t\u2019has sentit desemparat, saps de qu\u00e8 parlem. Aquesta pr\u00e0ctica no \u00e9s general per\u00f2 s\u00ed cada vegada m\u00e9s com\u00fa. Una\u00a0consulta t\u00e8cnica\u00a0plantejada per escrit [&hellip;]<\/p>\n","protected":false},"author":14845,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[64],"tags":[],"class_list":["post-20559","post","type-post","status-publish","format-standard","hentry","category-sin-categoria"],"_links":{"self":[{"href":"https:\/\/www.stepv.upv.es\/va\/wp-json\/wp\/v2\/posts\/20559","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.stepv.upv.es\/va\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.stepv.upv.es\/va\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.stepv.upv.es\/va\/wp-json\/wp\/v2\/users\/14845"}],"replies":[{"embeddable":true,"href":"https:\/\/www.stepv.upv.es\/va\/wp-json\/wp\/v2\/comments?post=20559"}],"version-history":[{"count":0,"href":"https:\/\/www.stepv.upv.es\/va\/wp-json\/wp\/v2\/posts\/20559\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.stepv.upv.es\/va\/wp-json\/wp\/v2\/media?parent=20559"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.stepv.upv.es\/va\/wp-json\/wp\/v2\/categories?post=20559"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.stepv.upv.es\/va\/wp-json\/wp\/v2\/tags?post=20559"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}